Legal · Your Information

Privacy Policy

How Prime Plater collects, uses and protects your personal information when you browse our website, book a table or dine with us.

Effective date: 1 August 2026 · Last updated: August 2026

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Questions about this policy? Email contact@primeplater.com or call +880 1760-300642.

Who we are

This Privacy Policy explains how Prime Plater (“Prime Plater”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit primeplater.com, request a reservation, enquire about private dining, contact us, or dine at our restaurant. Prime Plater is responsible for the personal information described in this policy.

By using our website or services you acknowledge that you have read this policy. If you do not agree with it, please do not submit personal information through our website.

Information we collect

We only collect information that helps us look after you. Depending on how you interact with us, this may include:

Contact details — your name, phone number and email address.
Booking details — reservation date and time, number of guests, occasion, seating preferences and special requests.
Dietary and allergy information — only when you choose to share it so that our kitchen can prepare your food safely.
Event information — company name, budget, menu choices and guest numbers for private dining enquiries.
Payment information — deposits and bills are processed by banks, card terminals or mobile financial service providers. We do not store full card numbers on our systems.
Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and server logs.

How we use your information

To receive, confirm, change and manage reservations and private events.
To answer questions, feedback and complaints sent through our forms, by phone or by email.
To prepare food safely when you tell us about allergies or dietary needs.
To process deposits, payments and refunds.
To keep our website secure, prevent spam and improve its performance.
To meet our legal, tax and accounting obligations.
To send occasional news or offers — only if you have opted in, and you can unsubscribe at any time.

We will never sell your personal information, and we do not use it for automated decision-making that has legal effects on you.

Legal basis for processing

We process personal information because it is necessary to provide the service you request (such as a table booking), because we have a legitimate interest in running and improving our restaurant, because you have given consent (for example, to marketing emails), or because the law requires it (for example, keeping financial records).

Sharing your information

We share information only when necessary and only with trusted parties who must protect it:

Website hosting, email and form-handling providers that operate our website.
Payment processors and banks that handle deposits, bills and refunds.
Professional advisers such as accountants and lawyers, under duties of confidentiality.
Public authorities, where we are legally required to do so.

How long we keep it

Reservation records are kept for up to 12 months to manage repeat bookings and resolve any queries. Private event records and financial records are kept for as long as required for tax and accounting purposes. Messages sent through our contact form are deleted when they are no longer needed. Marketing preferences are kept until you unsubscribe.

How we protect it

We use secure (HTTPS) connections on our website, restricted administrator access, strong passwords, login protection, regular software updates and backups. Paper booking notes are stored securely and shredded when no longer needed. No system is completely secure, but we work hard to protect your information and will act promptly if a problem occurs.

Your rights and choices

You may ask us to tell you what personal information we hold about you, correct anything inaccurate, delete information we no longer need, or stop using it for marketing. To make a request, contact Prime Plater, by email at contact@primeplater.com, by phone on +880 1760-300642, or by post at the address on our Contact page. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

Children's privacy

Our website is intended for adults. Families are very welcome at our restaurant, but we do not knowingly collect personal information online from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The latest version will always be published on this page with a new “last updated” date.

Prime Plater · contact@primeplater.com · +880 1760-300642. See also our Privacy Policy, Terms & Conditions, Cookie Policy, Disclaimer and Refund & Cancellation Policy.